Refund policy

RideRoost Supply Return & Refund Policy

We want you to be satisfied with your order. You may request a return within 30 days of delivery.

Return eligibility
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging when reasonably possible.

Starting a return
Please contact RideRoost Supply before sending anything back. If your return is approved, we will provide return instructions and the appropriate return address. Do not send products back without contacting us first.

Because some RideRoost Supply products are shipped by third-party fulfillment partners, the return address may vary depending on the product.

Return shipping
For returns due to a change of mind or an unwanted item, the customer is responsible for return shipping costs.

If you received an incorrect, damaged, or defective item, please contact us with photos of the item and packaging. If the issue is confirmed, RideRoost Supply will provide an appropriate replacement or refund at no additional product cost to you.

Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be sent to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Non-returnable items
Items that have been significantly used, damaged after delivery, altered, or returned without authorization may not qualify for a refund.

For questions about a return or refund, please contact RideRoost Supply through the contact information listed on our website.